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Discord

You can join our Discord community where the Revideo team actively responds to issues. Here is an invite link.

How to ask questions​

We can best help you with your questions if you give us as much information as possible. When you run into an issue with Revideo and want to ask a question, please do the following:

Investigate yourself​

  • Can you isolate which piece of your code causes the issue? Try deleting the most recent lines of code that caused the issue
  • If you are having problems when using a video / audio file: Try changing the file to see if the error disappears
  • If you are deploying Revideo in the cloud and are facing an issue: check if everything works locally on your laptop

Provide Context​

When asking a question, please provide the following information in your question:

  • Which version of Revideo are you running? You can find this in your package.json
  • Have you found anything noteworthy while investigating the issue yourself (see above on what to investigate)?
  • Are you using a Revideo template? If so, which one? What have you modified?
  • Please describe what triggers the issue. Does it occur when you render a video, when you start the editor, or when you click a certain button?
  • Please provide the full error logs
  • If possible, please share (relevant parts of) your code with us.

We understand that this might take some extra effort, but we promise that this will help us get to a solution for your issue faster!

When messaging us on the Discord channel, please include these bullet points in your message. Thank you!